Personal Information Protection Policy

1. Purpose

We at the company recognize that protecting our customers' valuable personal information is a responsibility of businesses in an information-based society. Based on this understanding, we will strive to appropriately manage and protect the personal information entrusted to us by our customers, following the policies outlined below.

2. Definition

Personal information refers to any information related to an individual, such as name, date of birth, gender, phone number, email address, workplace, request details, etc. Any one or combination of these items that can be used to identify a specific individual falls under this definition.

3. Use of Personal Information

1. The personal information entrusted to us by customers will be used internally (except as specified in item 5) for the following purposes:

・To perform duties based on customer requests

・To communicate with customers

・To inform customers about our services

・To analyze cases for service improvement

2. If there arises a need to use personal information beyond the above purposes, we will obtain prior consent from the customer. If consent cannot be obtained, we will not use the relevant personal information.

3. Whether or not you provide your personal information to us is entirely up to your discretion. Please note that if you do not provide it, we may not be able to offer our services described herein.

4. Collection of Personal Information

When collecting personal information from customers—for example, for responding to inquiries or consultations—we request only the minimum necessary information within the scope of the intended purpose.

5. Non-Disclosure of Personal Information

We will not disclose personal information entrusted by customers to third parties except in the following cases stipulated under Article 23 of the Personal Information Protection Law:

・When required by law

・When necessary to protect human life, body, or property, and obtaining the person's consent is difficult

・When particularly necessary for public health improvement or child-rearing promotion, and obtaining the person's consent is difficult

・When cooperation is required with national agencies or local governments, or their entrusted entities, in carrying out legal duties, and obtaining consent would hinder the performance of those duties

・When prior consent has been obtained from the individual

6. Confidentiality Agreements with Partner Companies When Sharing or Entrusting Data

When outsourcing all or part of our operations to external parties, we carefully select partners who have adequate data protection systems in place and ensure strict management of customer personal information.

7. Response to Requests for Suspension or Deletion of Personal Information

Customers may request access to or correction of their personal information held by us, or request that we cease using, disclosing, or entrusting their personal information by contacting our inquiry desk. Upon receiving such a request, we will verify the identity of the requester and respond within a reasonable time frame. Our contact information regarding personal information is as follows: